Returns Policy

In-store Returns

Ava Boutique does not offer refunds for change of mind or incorrect sizing.
However, we will accept exchanges or returns for a credit note.

To be eligible for an exchange the item must returned within 7 days of the original purchase.
The item must be in the original condition with all labels and tags attached. Proof of purchase is required.

All sale and discounted purchases are considered final. No exchanges, returns, credit notes or refunds will be issued.

Online returns

If for any reason you are not happy with your purchase, please inform us within 7 days by filling out the online returns form below.
The item is to be in the original condition with all labels and tags attached.

Once we accept the return a store credit or exchange will be issued.

The customer is to cover the cost of return shipping and shipping costs are non-refundable.
If you receive store credit the cost of shipping will be deducted from this.

Cancellations- Once an order is processed it cannot be canceled, so please choose wisely.

All sale and discounted purchases are considered final. No exchanges, returns, store credit or refunds will be issued. Items purchased using discount codes are considered sale items and cannot be returned, refunded or exchanged.

Faulty items
If the item is faulty, please notify us at shop@avaboutique.co.nz within 7 days from the date of purchase. Proof of purchase is required and we will act accordingly to provide a remedy.

We recommend that you send your item via trackable post as we are not responsible for lost or missing parcels.


The majority of our stock online is the same as our stock in-store. Because of this, on occasion, something may sell in-store at the same time it sells online. If this is to happen to you, we will solve it in a manner you are happy with.

Please complete this form to request a return and we will contact you shortly. Please make sure you fill in all required (*) fields.

Order number *
 
Full name *
 
Email Address *
 
Item(s) *
 
Reason for return *
 
If other please state