How Can We Help?

Please see below for some of the more commonly asked questions, if you need more information please call or email us.

• I've been sent the wrong item what do I do?

  Please contact us on 07 863 5577 or email shop@avaboutique.co.nz
  

• My item is faulty what do I do?

  Please contact us on 07 863 5577 or email shop@avaboutiqtue.co.nz with the details of the fault.

• How do I return an item?

  You can view our returns policy here:
  https://www.avaboutique.co.nz/returns

• Does Ava Boutique provide refunds?

  We do not provide refunds instore for change of mind, so please choose carefully.
  Items can be exchanged or a credit note will be issued.
  Returns will be provided if the item is faulty.
  
  Please see out returns policy for more information.

• How long will it take to get my order?

  Standard Delivery estimated shipping time is 1-3 working days.
  Once your order had been processed you will receive an email with your tracking details.
  Orders placed on Saturday and Sunday will not be processed until the next business day.
  

• Where do you ship to?

  We ship to the North and South Island in New Zealand using courier tracking.
  
  Unfortunately, we do not ship to P.O. boxes or internationally.