Please see below for some of the more commonly asked questions, if you need more information please call or email us.
- I've been sent the wrong item what do I do?
Please contact us on 07 863 5577 or email shop@avaboutiqtue.co.nz
- My item is faulty what do I do?
Please contact us on 07 863 5577 or email shop@avaboutiqtue.co.nz with the details of the fault.
- How do I return an item?
You can view our returns policy here:
https://www.avaboutique.co.nz/returns - Does Ava Boutique provide refunds?
We do not provide refunds instore for change of mind, so please choose carefully.
Items can be exchanged or a credit note will be issued.
Returns will be provided if the item is faulty.
We do accept online returns.
Please see out returns policy for more information. - How long will it take to get my order?
Standard Delivery estimated shipping time is 1-3 working days.
Once your order had been processed you will receive a email with your tracking details.
Orders placed on Saturday/Sunday will not be processed until the next business day. - Where do you ship to?
We ship to the North and South Island of New Zealand using courier tracking.
Unfortunately we do not ship to P.O. boxes or internationally.
