How Can We Help?

Please see below for some of the more commonly asked questions, if you need more information please call or email us.

• I've been sent the wrong item what do I do?

  Please contact us on 07 863 5577 or email shop@avaboutiqtue.co.nz
  

• My item is faulty what do I do?

  Please contact us on 07 863 5577 or email shop@avaboutiqtue.co.nz with the details of the fault.

• How do I return an item?

  You can view our returns policy here:
  https://www.avaboutique.co.nz/returns

• Does Ava Boutique provide refunds?

  We do not provide refunds instore for change of mind, so please choose carefully.
  Items can be exchanged or a credit note will be issued.
  Returns will be provided if the item is faulty.
  
  We do accept online returns.
  
  Please see out returns policy for more information.

• How long will it take to get my order?

  Standard Delivery estimated shipping time is 1-3 working days.
  Once your order had been processed you will receive a email with your tracking details.
  Orders placed on Saturday/Sunday will not be processed until the next business day.

• Where do you ship to?

  We ship to the North and South Island of New Zealand using courier tracking.
  Unfortunately we do not ship to P.O. boxes or internationally.